Refund Policy
Last updated: January 1, 2026
1. Milestone-based billing
Projects are billed in milestones tied to specific deliverables (e.g., design approval, development completion, launch). This structure limits your exposure — you're never paying significantly ahead of work delivered.
2. Cancellation before work begins
If you cancel before any work has started on a paid milestone, we refund that milestone payment in full, minus any non-refundable third-party costs already incurred on your behalf.
3. Cancellation mid-milestone
If a project is cancelled partway through an active milestone, you're billed for work completed on a pro-rata basis; any remaining balance from that milestone payment is refunded.
4. Completed milestones
Payments for milestones already delivered and approved are non-refundable, as they represent work completed and accepted.
5. Dissatisfaction with delivered work
If you're unsatisfied with a delivered milestone, we'll work through the revision rounds included in your proposal before any refund conversation. Most concerns are resolved at this stage.
6. Refund timeline
Approved refunds are processed within 10 business days to the original payment method.
7. Contact
To request a refund or discuss a project concern, email info.developxweb@gmail.com with your project details.